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Frequently Asked Questions


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Questions about Schönwald (1)

What year did Schönwald open for business?

In 1879 Johann Nicol Müller converted his saw mill in Schönwald into a porcelain factory – the two-kiln Schönwald Porcelain Factory wass born.

Questions about Sambonet (1)

Where does sambonet flatware originate from ?

Sambonet flatware has been made in Italy since 1856

Questions about Paderno (1)

Does Paderno supply pots and pans?

yes please look at Padernos catalogues. Feel free to send us a query regarding any product in the catalogue.

Questions about Stölzle Lausitz (3)

How many glass products does Stölzle Lausitz make each year?

35 million glasses per year are produced in Weisswasser Germany at Stölzle Lausitz and are exported all over the world.

What does D.O.F mean

This means Double Old Fashioned. It is a larger whisky tumbler that can be used for double tots on the rocks or with water.

Questions about KCH Payment (1)

How can I effect payment?

You can pay by EFT or by credit- or debit card via PAYGATE. This will happen when you checkout your cart.

PayGate is a highly respected secure site for credit card payments. You will leave our site to go to the PayGate site on check out. We thus have no access to your credit card details whatsoever, thus ensuring your security.

Questions about KCH Delivery (3)

Who delivers my product?

We use various courier companies. They will contact you prior to delivery to make arrangements with you.

What happens if my product is damaged when I take delivery.

All our deliveries are covered by insurance. Please check your product at time of delivery. If there is any damage to product please contact us immediately to arrange to return the product via the same courier.

How long will my delivery take?

This depends on despatch date. If we have your item in stock, it will be delivered within 2-3 working days to most major centres. If you are in an outlying area, our couriers will contact you to inform you of expected delivery date.

Questions about KCH Returns (1)

What happens if my product is damaged when I take delivery.

All our deliveries are covered by insurance. Please check your product at time of delivery. If there is any damage to product please contact us immediately to arrange to return the product via the same courier.

Questions about Kings Crest Hospitality (1)

How do I submit a query

Please use the Contact tab on our webite.

Submit your query and we will respond as soon as possible.

Questions about KCH Corporate Clients (1)

What about large orders for corporate clients?

If you are buying in quantity for an established hospitality business, such as an Hotel, Lodge or Bed & Breakfast, we will tailor a pricing structure for you.

Please email a query on our contact form including product codes and quanities required and we will return a quote within 1 working day.

Contact Form